PAYMENT AND SHIPPING INFOMATION

SHIPPING

 

We are currently shipping throughout the European Union. This is done via DHL. After your order has left our premises, you will receive a shipping confirmation.

Shipping Germany (3,95 € / free for orders from 39 €)

 

At MERME, we do not charge for shipping in Germany for orders over 39 €. Orders under this price are charged a flat fee of 3,95 €.

We are happy to send your package to a DHL Packstation. Please enter your 7- or 8-digit ID at the delivery address on the final checkout page in the free field "Company".

Shipping costs EU (except UK) (9,95 € / free for orders from 60 €)

For the rest of the EU countries, the cost for shipping is 9,95 €. For orders from 60 €, the shipment is free!

 

Shipping costs Switzerland & Great Britain (10,95 € / free for orders from 60 €)

Shipping to Switzerland and the UK costs 10,95 €. For orders from 60 €, the shipment is free!

Please note that you have to pay any applicable customs duties in Switzerland.

Please note, if your parcel is sent back to us because you have entered a wrong address or you have not accepted it, you will incur the cost if re-dispatch is desired.

PAYMENT

 

How can I pay for MERME products?

Please place your online order via the MERME website. You can pay for your purchase via the following payment methods:

·    Mastercard

·    Visa

·    PayPal

·    Stripe

·    Payment in advance via internet bank transfer

Unfortunately, at this stage we are unable to accept American Express. However you can opt to use an American Express Card through your PayPal account.

Payment in advance

Write an email to info@merme.de with your name, the desired products and your address. As soon as the payment has been received, we ship your goods immediately. If you are paying from an account of another account holder, simply indicate who the payment is for in the purpose.

Account: RALSTON UG
Berlin Sparkasse
BIC (SWIFT): BELADE BEXXX
IBAN: DE07 1005 0000 0190 4077 27

 

PayPal
To pay via Paypal, you need a free account at Paypal. Paypal then offers you various payment options and insures all orders up to 500 euros. If you choose the payment method Paypal, you will be redirected to Paypal following your order, where you will log in or re-register and select your desired method of payment. In addition to the payment with your Paypal credit, payments by credit card and direct debit are also possible. Once you have made the payment via Paypal, we ship your goods immediately.

 

Credit card
Also the payment by credit card is possible. You also have the option of paying by credit card without registering. The charge of your credit card account is carried out with the order is completed. Credit card payment is secured by stripe.

 

DELIVERY TIMES

How long can I expect for my order to arrive?

Orders placed on working days before 12pm, are usually shipped within 48 hours on working days. We are closed Saturdays, Sundays and public holidays.

I haven’t received my order, what do I do?

Oh no, please contact info@merme.de if you still have not received your order after 10 working days.